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Please kindly email me your requirements to our office Email: support@instagobo.com.

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Shipping Policy

 

Please note that Instagobo.com reserves the right to cancel any order due to stock availability or information errors. If you require assistance or have any questions, please call us at (+1)4847138102 or email us at support@instagobo.com

  • General Policies

Free shipping for products below 6kg. Over 6kg requires additional shipping charges.

Instagobo.com will not be responsible for damage during shipment. The customer must inspect the package for signs of tampering or physical damage before accepting delivery. Once the package is accepted, and there is damage to the product(s), the customer will be responsible for filing a claim with DHL or other carriers, and will be responsible for any charges that may occur in getting a replacement or refund, such as shipping costs. Instagobo.com will provide necessary assistance as required.


  • Shipping Methods

All orders are shipped by either DHL, UPS or FedEx. You may indicate your preference via email or phone. However, Instagobo.com reserves the right to select the carrier of its choice. All appropriate packaging materials are used to meet the shipping requirements of the carriers.

 

  • Production and Delivery Time

Gobo projector: 5-7 working days for delivery.

Glass Gobo: 3-5 working days to manufacture and 5~7 days for delivery.

You may request for expedited delivery at an additional cost to you by contacting us after placing your order. However, it is not guaranteed that the necessary change will be made to your order in time.

 

  • Additional Costs

Orders outside the USA may incur additional shipping costs, import duties and taxes which are liabilities of the buyer.

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