Warranty and Return

 

Returns Policy



1. All of our projectors come with a 6-months to 12 months warranty.

2. Goods are NOT supplied on a trial basis. 

3. If found to be faulty from new they can be returned for replacement or refund.

4. You have the right to return up to 14 days from the day delivery has been made. Goods that have been made to order or to a chosen specification ( i.e  Gobos) or that have been opened/unsealed cannot be returned under the 14 day "Cooling Off Period".

5. You must provide us with written notification either by letter or email giving details of the goods ordered and their delivery where appropriate. 

6. Once we have been notified, you must return the goods  immediately.  You must either return the goods at your own expense or we can arrange collection of the goods via our courier for a fixed fee.

7. The goods must be returned to us in the same condition they were sent out in.

8. Once you have notified us that you wish to return the goods we will refund or re-credit you as soon as possible, but in any event within 30 days, for any sum that has been paid by you for the goods excluding any extra charges incurred by us at your request, such as Express Delivery Etc.

9. You have a duty of care under these terms to take good care of the goods so that they may be sold again as new. We will claim from you for any resulting loss in value for goods not kept in such a condition that they may be sold again as new.

10. Refunds will be done within 30 days from cancellation as long as goods have been returned and the sections above have been followed. If the goods have not been returned refund will not be processed until after the goods have been returned.

11.exchange

Due to the tight supply, the replacement service is not supported

Note: For tracking numbers, it may take a few days before they become active on the tracking website. If the information is not available please try again later. Please rest assured that the estimated shipping time is valid regardless of the tracking site updates. 

12.When the product is sent back, we judge that the product will affect our second sale, such as missing parts, damaged lamp body, etc., we will take a video to communicate with the buyer, and we have the right not to refund or return part of the money to you.

We highly recommend that customers purchase a tracking number and shipping insurance during the check out for peace of mind when waiting for their package.

**If you still don't understand the return or exchange after seeing the above situation, please send an email to our customer service mailbox, we will contact you one to one, and solve your problem.

Contact information:

Email:Support@instagobo.com

Office Hours:Mon. – Sat : 9:00am to 6:00pm Sun.: Closed(timezone:GMT+8:00)

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