Shipping and Delivery

 

Please note that Instagobo.com reserves the right to cancel any order due to stock availability or information errors. If you require assistance or have any questions, please call us at (+1)4847138102 or email us at support@instagobo.com

 

We ships worldwide to nearly every country across the global, we employ the services of major, trusted international carriers to ensure your package arrives to your destination fast and securely.We also offer free flat rate shipping on all our products to most destinations.



Order Successful

After you have successfully placed your order you will receive email confirmation from us. If you have any requests for your order, kindly let us know as soon as possible before your item enters the processing stage.



Processing

Note: In orders with more than one item, the processing time will be based on the item with the longest processing time.

We will carry out strict quality controls on your items and ensure they are properly packed before preparing them for shipment. We are happy to announce that now most orders can be shipped out within 3-5 working days.

Please note that the processing time is not included in the shipping time. The total time it will take to receive your order is the processing time + the shipping time. If you have any issues with your order, you can submit a ticket to our Support Center for further assistance. Our dedicated CS team will contact you within 24 hours.



Shipping

Our partners with major international shipping companies to offer different methods.

You can choose your preferred shipping method on the Order Information page during the checkout process.

Note: Shipping times may be affected during public holidays as manufacturers and couriers will limit their operations during these times. Though this is unfortunately out of our control, we will try our best to improve on this issue.



Delivered

Note: For tracking numbers, it may take a few days before they become active on the tracking website. If the information is not available please try again later. Please rest assured that the estimated shipping time is valid regardless of the tracking site updates.

  • One-color glass - Usually 6 working days
  • Two-color Glass - Usually 6 working days
  • Three-color Glass - Usually 9 working days
  • Full-Colour Glass - Usually 9 working days


Advisory: When reproducing gobos the turnaround time may be affected by the following factors:

Low-quality artwork. If the artwork provided requires redrawing or retouching this will impact on the deadlines we are able to work to. For tips on providing us with the best quality artwork please click here
Large quantities. If you do place a large order this may also lead to an increased turnaround time. To discuss this in more detail please email support@Instagobo.com.


Tax

Kindly note that all packages are shipped from different Warehouses. Our items are shipping duty unpaid and therefore import tax may occur depending on your country’s Customs and the shipping method. You may check with your local Customs Office for more information.



Contact Us

If any issue during the shipping time or after received the item, please feel free to contact us, our customer service representatives will offer you a satisfying solution.

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